Refunds & Returns Policy

Returns

Our return policy allows for returns within 30 days of purchase. If more than 30 days have passed since your purchase, we regret that we are unable to offer a refund or exchange.

  • Returns Allowed In: United States only
  • Eligibility: To qualify for a return, the item must be unused and in its original condition, including all original packaging.

Products that Arrive Defective

All returns for defective products are free of charge. We will either issue a full refund or send a replacement.

Customer Remorse Returns

For returns due to customer preference, return shipping costs are your responsibility.

Refunds (if applicable)

  • Return Method: By Mail
  • Return Label: Included in the package
  • Restocking Fee: None
  • Refund Processing Time: 3 days

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, please:

  1. Check your bank account again.
  2. Contact your credit card company—it may take some time before your refund is posted.
  3. Contact your bank, as processing times can delay refunds.

If you’ve completed these steps and still haven’t received your refund, please reach out to us at support@ThriveZonePro.com.

Exchanges (if applicable)

We accept exchanges. To arrange an exchange, please email us at support@ThriveZonePro.com.

Shipping for Returns

Returned items must be shipped with original packaging and include all parts and components. For warranty-related issues, contact the product manufacturer.

  • Customer Shipping Costs: You are responsible for shipping costs on returns due to customer preference. These costs are non-refundable. For refunds, the cost of return shipping will be deducted unless the product arrived damaged.
  • Damaged Products: If the product arrives damaged, you will not incur shipping costs.

Shipping times for exchanged items may vary based on your location.

Questions on Our Return Policy?

For assistance, feel free to contact us: