FAQs

Shipping Time and Delivery

Our shipping times vary by brand. Some products ship out the same day they’re ordered, while others require 1-2 days for processing. Although we aim to prevent delays, sometimes unforeseen circumstances may arise. In most cases, you can expect to receive your order within 4-7 days. If a product has a longer shipping period, this will be clearly displayed on the product page. We’re proud to offer some of the fastest shipping times in the industry, combined with exceptional customer service.

Payment Methods

At Thrive Zone Pro, we offer a range of payment options, including Credit and Debit Cards (Visa, Mastercard, American Express, Discover), as well as digital payment methods like Apple Pay and Google Pay.

Returns Policy

We stand behind our 30-Day Money Back Guarantee on all items. For more specific information, please check out our detailed 30-Day Return Policy at the bottom of our website.

Order Cancellations

You may cancel your order for a complete refund before it ships. To cancel, reach out to us promptly at support@ThriveZonePro.com. For orders that have already shipped, our 30-Day Return Policy will apply.

Handling Damaged Products

When your product arrives, we recommend inspecting the package for any signs of damage. If there’s any visible damage or concern, please note it on the delivery receipt. Should your item arrive damaged, simply email photos to support@ThriveZonePro.com for a swift replacement or compensation.

How to Place an Order

Ordering online is easy—just click “Add to Cart” on the product page and follow the steps to complete your purchase. To place an order by phone, call us at 833-958-4748 for immediate assistance.

Order Tracking

Once you place your order, you’ll receive a confirmation email with all your transaction and shipping details. We’ll also send a shipping confirmation email along with a tracking number as soon as your order leaves our warehouse. In case of out-of-stock items, you’ll be notified within one business day. Although we make every effort to keep items in stock, some may sell out quickly due to high demand.

Order Confirmation

For each order, you’ll receive a confirmation email. We suggest printing or saving this email for your records. Be sure to provide an accurate email address to receive this information.

Sales Tax

Sales tax will be applied only to orders shipped to Delaware, which is where our operations are located. This can mean significant savings for customers outside Delaware.

Changing an Order

If you need to modify your order, please email support@ThriveZonePro.com. If there’s a difference in price, we’ll make the necessary adjustments on your card or send a custom invoice. Note that order changes are only possible before shipping.

Customer Support

For any immediate order-related inquiries, feel free to reach out to us at support@ThriveZonePro.com or call 833-958-4748.